Returns & Exchanges

• 14 days from delivery to start a return
• Items must be unworn, unwashed, with tags attached
• You cover return shipping; we cover it if we got something wrong
• Refunds go back to your original payment method within 5–7 business days of us receiving the item

To be eligible, your item must be:

• Unworn, unwashed, and free of stains, odors, pet hair, and wear
• In its original condition with all original tags still attached
• Shipped back to us within 14 days of the delivery date
• Accompanied by your order number or order confirmation email

• Items that have been worn, washed, altered, or damaged after delivery
• Items missing original tags
• Requests made more than 14 days after delivery
• Gift cards
• Items marked Final Sale at the time of purchase

1. Email us at support@taytae.com with your order number, which item(s) you're returning, and the reason. If there's a quality issue, include a photo.
2. We'll reply within 1–2 business days with a return authorization and the return address.
3. Ship it back to us within 7 days of getting that authorization. Use a trackable service — we can't issue a refund for a return we never receive.
4. We inspect and refund. Once your return arrives, we inspect it and process your refund within 5–7 business days. Your bank may take another 5–10 business days to post it.

Please don't send anything back without emailing us first — unauthorized returns can't be processed or refunded.

You do, for a standard return or exchange. Return shipping costs and your original shipping charge aren't refundable.

We do, if the problem is on our end — a defect, the wrong item, or damage in transit. We'll email you a prepaid label.

Need a different size? Email us and we'll check stock. Because our sets are made in limited runs, we can only exchange while the size you need is still available. If it's sold out, we'll issue a full refund instead.

Exchanges follow the same 14-day window and the same condition requirements as returns. You cover shipping to send the original item back; we cover shipping the replacement out to you.

Email support@taytae.com within 7 days of delivery with photos of the item and the packing slip. We'll replace it or refund it in full, including shipping, and we'll send you a prepaid return label. You never pay for our mistake.

Discounted items are returnable under this policy unless they're clearly marked Final Sale. Final Sale items can't be returned, refunded, or exchanged except in the case of a defect.

If you received a taytae set as a gift, email us with the order number or the gifter's name and email. We'll issue the refund as store credit to you, so we don't have to tell the gift-giver about the return.

Email us as soon as you can. If your order hasn't been packed yet, we'll cancel it and refund you in full. Once it's shipped, it becomes a return.

Email support@taytae.com. We respond within 24–48 hours and we'd genuinely rather fix a problem than process a return.