Shipping Policy

We currently ship within the United States only — all 50 states plus Washington, D.C. We ship to street addresses and PO Boxes.

We ship with USPS. Economy is USPS Ground Advantage and Expedited is USPS Priority Mail.

We don't ship internationally yet. If you're outside the U.S. and want taytae, join our email list and you'll be the first to know when that changes.

Orders are packed and shipped within 2–4 business days after your payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

During a new collection drop or a busy holiday stretch, processing can take an extra day or two. We'll always email you the moment your order is on its way.

Free Economy shipping on orders of $100 or more (calculated before tax and after any discounts are applied).

Delivery estimates start the day your order ships, not the day you place it. So an Economy order placed Monday might ship Thursday and arrive the middle of the following week. Estimates are provided by the carrier and aren't guaranteed.

As soon as your order ships, you'll get an email with a tracking number. If it's been more than 5 business days since you ordered and you haven't received tracking, email us at support@taytae.com and we'll find out what's going on.

Once your package is with the carrier, it's in their hands. Weather, holiday volume, and carrier backlogs can all slow things down, and we're not able to refund shipping costs for carrier delays. We will always help you chase down a package — just reach out.

• Marked delivered but missing? Check with neighbors and your building first, then contact us within 7 days of the delivery date. We'll help you file a claim with the carrier and we'll work with you on a fair resolution.
• Returned to sender due to a wrong or incomplete address? We'll reship it once you cover the shipping cost again, or refund the product total minus original shipping. Please double-check your address at checkout.
• Refused delivery? Treated as a return; see our Returns & Exchanges policy.

If your order arrives damaged, email support@taytae.com within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or issue a full refund — your choice — and we cover the shipping either way.

Email us right away if you need to fix an address. We can usually catch it before the order is packed, but once a label is printed we can't change it.

Email support@taytae.com and we'll get back to you within 24–48 hours. We're two moms running this — we read every message ourselves.